Join our network of Family Resource Centers in strengthening families of Orange County
Under the direction of the Program Supervisor, the Hotline Advocate – Relief will be available to take shifts in the evening, overnight, weekends, or holidays. This position will be responsible for answering our 24-hour Hotline and will provide oversight of our Shelter and Second Step properties. The Hotline Advocate-Relief will be responsible for conducting telephonic and in person intakes for victims of domestic violence seeking shelter and will support shelter clients during evening and overnight hours.
Under the direction of the Chief Program Officer, effectively manages all facets of Residential services and locations, including the Emergency Shelter and Second/Third Step Transitional Housing in alignment with external trends and partnerships. The Manager will directly manage staff at all residential locations. This position provides critical leadership to, and partners with, therapeutic staff to ensure services are delivered with sensitivity to the effects of trauma experienced by clients with an emphasis on healing and self-sufficiency. The Domestic Violence Residential Manager informs and implements strategies and service delivery metrics to assure that all residential services are in compliant with all contractual requirements.